Membership FAQ’s

Membership FAQ's

Learn more about how our memberships work!

We’re so happy you asked! You can be a member for as long as you want after your initial 6 months are up. Package offerings are auto renewable unless cancelled by either party.

 You must commit to a minimum term of 6 months. After the 5th month, you can cancel your membership package by giving us 30 days’ notice in writing to memberships@madamewax.com. If your next scheduled payment falls within your 30 days notice then that payment will serve as your last payment. You will then be able to use all the benefits that come with your membership up until the end of that payment month.

Firstly, congratulations! Another addition to the Madame Wax family. Secondly, unfortunately, you cannot be waxed during your first trimester, but not to worry because once you provide us with proof of pregnancy with a maternity exemption certificate (MatEx card), letter from your GP on headed paper, or a picture from your maternity record book to include pregnancy dates that would allow us to establish the dates of your first trimester, we will either freeze or refund your payments for up to 3 months during your first trimester in which no membership benefits were used, the action we take depends on when proof is provided.

It means that you can come and have as many intimate waxes as you like, as frequently as you like, providing the hair is long enough (1cm which is about 4-6 weeks of growth).
You must be 18+ years to be a member and you must have your own credit/debit card.
You can book your membership waxes by calling the salon on 02920232560, or by using our website or APP and selecting the correct membership booking category and then selecting the bikini wax you would like. All membership bikini waxes will show as £0. For example, if you are a Fairy member and would like to book a Dita wax, you should book in for a “Dita Fairy” under the “Members Fairy” category. If you would like to book in for any additional treatments then book these in as you normally would and they will then be discounted at your appointment.

Have a query? email our membership team at: memberships@madamewax.com